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This page sets out how dk888 collects, stores and uses the information tied to your account — including payment records from Touch 'n Go eWallet, FPX and Bank Transfer transactions. Read through so you know exactly what we hold, why we hold it, and what you can do about it.
When you create an account with dk888, certain information is collected so the platform can operate correctly — your registered contact details, the payment methods you connect (such as Touch 'n Go eWallet, FPX or Bank Transfer), and a record of your transaction history. We collect only what is needed to process your account and keep it secure. Your payment data is not shared with unrelated third parties, and access to your records is restricted to the functions that require it. This policy applies to all account holders accessing dk888 where local law permits. If you access the platform from a region where the service is restricted, this policy still governs any data collected during that session. We do not sell your personal information. Where data is passed to a payment processor — for example, to complete an FPX transfer or a Touch 'n Go eWallet top-up — it is passed only for the purpose of completing that transaction. Retention periods are set to match the minimum needed for account management and dispute resolution. You have the right to ask what we hold and to request corrections at any time by contacting support.
Not every part of your experience with dk888 falls under the same rules. This section clarifies where this policy applies and where it does not, so there are no surprises about how your information is treated depending on what you are doing on the platform.
All data collected when you log in, update your profile or change your password is covered by this policy. That includes device identifiers and session logs tied to your registered account.
Records of deposits and withdrawals processed via Touch 'n Go eWallet, FPX or Bank Transfer are held under this policy. The payment processor itself operates under its own separate terms once the transfer leaves our system.
Browsing data and cookie activity on dk888 pages are covered here. We use cookies to keep your session active and to remember your preferences. You can manage cookie settings through your browser at any time.
Links or services that take you away from dk888 — including external wallet apps or bank portals — are governed by those providers' own privacy terms. We do not control how third-party services handle your data once you leave our platform.
Your data is yours to review, question and correct. If something in your account record looks wrong — a misspelled name, an outdated contact number, or a payment method you no longer use — you can raise it directly with our support team. The process is straightforward: log in, head to the account section, and check what is shown there. If a correction requires verification on our end, support will walk you through the steps displayed in the request flow. You do not need a formal legal letter to ask a basic question about your own records. A message through the support channel is enough to start. We aim to acknowledge data-related requests within a reasonable period and resolve them as quickly as the verification process allows. Availability of certain rights may depend on local law and the region you are accessing from.
Log in and open the account section to see the personal and payment details we hold against your profile. What is shown there is the current state of your record.
If any detail is wrong, contact support with the correction. For payment-linked changes — such as updating a registered Touch 'n Go eWallet number — verification steps will be shown in your account.
You can ask what data we hold, why we hold it and how long we keep it. Send your question through the support channel and we will respond with the relevant details from your record.
Where local law permits and your account is eligible for closure, you can request that we delete personal data no longer needed for account or transaction management. Support will confirm what can be removed and what must be retained.
Got a question about how your data is stored, or need to flag an error in your account record? There are three ways to reach the team. Choose the channel that suits how you like to communicate — all of them connect you to the same support staff who handle account and privacy queries.
Open the chat icon from any page on dk888 to connect with support directly. Use this for fast questions about what data your account holds or to start a correction request.
Send a message to the support email address listed in your account dashboard. Email is the recommended channel for detailed privacy requests, including data review or deletion queries.
Your account dashboard shows the current state of your registered details. Many corrections — contact number, linked payment method — can be initiated directly from the settings shown there.
Keeping your account data accurate and accessible only to you is a practical necessity, not just a policy statement. Here is how the key areas of data handling work on dk888, from cookies to retention periods to who can request changes on your behalf.
Cookies on dk888 keep your session running and remember preferences like your last-used payment method. No cookie data is sold or passed to advertisers. You can clear or block cookies from your browser settings at any time without affecting your account.
Account records — including your payment history with FPX or Bank Transfer — are kept for as long as your account is active and for a period after closure to cover any open disputes. Once that period passes, records are removed from active storage.
Access to your personal and payment records is restricted by your login credentials. If you suspect unauthorised access, change your password immediately and contact support. Do not share your login with anyone — account security starts with you.
If this privacy policy changes in a material way, we will post the updated version on this page. The date at the top of the policy reflects when it was last revised. Continuing to use your account after a revision means you have seen the update.
These are the questions we hear most often from account holders about how their data is handled. If yours is not covered here, reach out through live chat or the support email shown in your account dashboard.
When you open an account, we collect your registered contact details, the payment method you connect — such as Touch 'n Go eWallet or FPX — and a record of your transactions. We do not collect more than what is needed to run your account and process payments correctly.
Payment data is shared only with the processor completing your transaction — for example, the FPX gateway or Touch 'n Go eWallet service. It is passed for that purpose only and not used for anything else. We do not sell payment records to advertisers or data brokers.
Log in and open the account section. The details shown there are the current record we hold. If you want a fuller summary or have a specific question about a transaction record, contact support through live chat or email and ask directly.
Yes. Contact support with the specific detail you want changed or removed. For corrections to payment-linked fields, verification steps will be shown during the update process. Deletion requests are handled based on what local law permits and whether the account has any open transaction records.
Cookies keep your session active and remember your last-used settings, such as your preferred deposit method. You can manage or clear cookies through your browser settings. Blocking cookies may affect how your session stays logged in, but it does not change the data we hold on your account.
Records are retained for a period after account closure to cover any disputes or outstanding transaction queries. Once that period ends and no open matters remain, personal data is removed from active storage. Contact support if you want to know the specific retention period that applies to your account.